Refund Policy

Effective [date of launch] · Version 1.0

1. If an event is cancelled

If an organiser cancels an event, or it doesn't go ahead, Event Core refunds you. You don't need to chase the organiser. We hold ticket money until 24 hours after an event ends, so it's still available to refund.

• You get back the ticket price you paid, minus the payment processing fee charged by Paystack, which Paystack does not return to us when a payment is refunded. The amount deducted is shown on your refund.
• We start refunds within 7 days of the cancellation, to the card or mobile money account you paid with. Your bank or network may take up to 10 working days more to show it.
• We'll email you when your refund is on its way.

2. If an event is postponed or changes significantly

If the date, venue or headline act changes significantly, your ticket stays valid for the new arrangement. If you can't make it, ask for a refund within 14 days of being told about the change, and we'll refund it on the same basis as a cancellation.

3. If you can't go or change your mind

Tickets are for a specific event on a specific date, so we don't refund tickets you no longer want. Some organisers may choose to offer refunds or transfers; contact the organiser through the details on the event page.

4. Problems with a booking

• Charged but no ticket: contact us with your payment reference. If the booking didn't go through, we'll refund you in full.
• Charged twice: we'll refund the duplicate payment in full.
• Refused entry with a valid ticket through no fault of your own: contact us within 7 days of the event and we'll look into it with the organiser.

5. How to ask for a refund

Email support@eventcoreapp.com with your Booking ID (in the Tickets tab) and the email you booked with. We aim to reply within 2 working days.

6. For organisers

Refunds for a cancelled or significantly changed event are paid from that event's ticket sales before any payout. If you've already been paid, you agree to repay refunds owed to buyers, as set out in our Terms.

7. Your legal rights

This policy doesn't affect any rights you have under Ghanaian consumer law.